Privacy Policy

1. Introduction

CentralCooperativeHub ("we," "our," or "us") is dedicated to preserving your privacy. This Privacy Policy outlines the ways we handle, utilize, disclose, and protect your data when you visit our website centralcooperativehub.sbs or utilize our yacht charter offerings.

Your agreement to the practices outlined in this policy is inherent to your use of our services. This policy adheres to relevant privacy regulations including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

Personal information is gathered from you when you willingly submit it to us during activities including:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our site
• Engaging in surveys or marketing events

The types of information we may gather include:

• Your name and contact details (email, phone number, postal address)
• Transactional data (handled safely via outside vendors)
• Your yacht charter preferences and specifications
• Emergency contact details
• Any provided dietary needs or health-related information

2.2 Information Collected Automatically

Automatic data collection occurs when you navigate through our site, such as:

• Internet Protocol (IP) address and geolocation data
• Web browser details and version
• Visited pages and time spent on our portal
• Source websites
• Device specifics (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and related tracking to help enhance your online experience include tools that:

• Store your preferences
• Examine site use and performance
• Deliver customized material
• Refine our service offering

Cookie settings may be managed in your browser or through our consent tool.

3. How We Use Your Information

The information we gather is utilized for purposes such as:

• Providing Services: To arrange your yacht charters, manage reservations, and maintain communication regarding your bookings
• Client Assistance: To address questions and offer support when needed
• Billing Operations: For billing and payment transactions
• Safety and Protection: To safeguard our operations and reduce fraud risk
• Promotional Activities: To send notifications and promotional content, with your agreement
• Site Advancement: To track usage and upgrade our site's functionality
• Adherence to the Law: To comply with legal and regulatory obligations

4. Information Sharing and Disclosure

Third parties do not receive your personal data for sale, trade, or lease. We may share it in scenarios like:

4.1 With Service Providers

Third-party service partners that aid with payment processing, website support, email campaigns, and customer assistance may have access to your data for these services.

4.2 Under Legal Duress

We might disclose your data if it's lawfully mandated, during legal proceedings, or when investigating potential unlawful conduct.

4.3 Throughout Business Changes

Should we undergo a corporate event such as a merger, your data could be transferred or sold along with other assets.

5. Data Security

We employ various security strategies to shield your personal data from unauthorized entry, change, public disclosure, or destruction, including encryption, secure servers, and access control.

Nevertheless, data transmission and electronic storage cannot be entirely secure. Absolute security of your personal information is not something we can assure.

6. Data Retention

Data is kept only for the time necessary for the initial collection objectives or as long as the law demands. Specific retention periods include:

• Charter bookings: 7 years for tax/legal purposes
• Communications for Marketing: Until the point of removal/withdrawal
• Analytics: 26 months
• Client Support: Up to 3 years after the final interaction

7. Your Rights and Options

You have rights such as data access, correction, removal (legal constraints permitting), transferability, marketing opt-out, and cookie settings management. For these rights, get in touch with us as provided below.

8. Third-Party Services

8.1 Usage of Google Analytics

Google Analytics helps us understand site usage. You may opt out through their browser add-on.

8.2 Social Media Platforms

Social platforms linked from our website operate under their own privacy terms.

8.3 Payment Processing Companies

Payment services are conducted by third parties adhering to the PCI DSS standards.

9. International Data Transfers

Information may be moved to and processed within countries aside from Germany, under appropriate safeguards in line with applicable privacy legislation.

10. Concerning Children's Privacy

Our offerings don't cater to individuals under 13 years old. In cases where such personal data has been collected, we ask for immediate contact.

11. Amendments to This Privacy Policy

Modifications to this policy might occur to align with new practices or legal conditions. Notification methods include updating the policy online, contacting registered users, or by displaying a message on our website. Continued use after the effective date signifies acceptance.

12. How to Reach Us

Questions about this Privacy Policy or our data practices should be directed to us as follows:

13. Observance with Google Ads User Consent Rules

We follow Google Ads user consent regulations. Your cookie/tracking preferences can be altered at any time in our cookie settings.